Why Take This Course?

This class covers the analysis, employment, and science of dealing with conflict while having a goal of creating positive conclusions.
Designed and presented in a cooperative style that will assist real estate licensees to apply, analyze, and create improved professional and legal behavior in their daily real estate practice. Mark’s presentation is both humorous and enlightening and will teach new and seasoned licensees improved conflict management techniques. This class can also be used as a tool to remind agents of their fiduciary responsibilities to their clients, and customers, and build relationships with their peers and families.

Learning Objectives:

Upon completing the course, attendees will be able to:

• Identify and understand clients’ unique needs and scenarios in real property transactions to help reduce natural conflicts.
• Analyze and assess the “what,” “how,” and “why” behind client behavior, and adjust actions to better serve clients while reducing the risk of discrimination or disciplinary action.
• Evaluate and improve personal standards and habits by critiquing daily activities and implementing steps for professional growth.
• Enhance consumer protection by reflecting on the agent’s current practices and behaviors in various real estate transaction scenarios.
• Develop and demonstrate more effective communication and representation techniques for both clients and peers.
• Apply personality assessment tools (such as D.I.S.C. and the 4 P’s) to better understand self and others during conflict.
• Utilize conflict management models, including the 5 Conflict Management Styles and the 4-Step C.A.R.E. System.
• Implement de-escalation strategies using the 7 Rules for De-Escalating Conflict.
• Recognize and overcome the pitfalls of conflict avoidance.
• Create and apply a personalized 5-step psychological conflict resolution strategy using the S.M.A.R.T. Solution system.